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Popular questions from our customers
When does the warranty begin?
It begins the day you place your order.
How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at lostcatstore@outlook.com
What is a valid proof of purchase?
Order number.
What if I don’t have any proof of purchase?
If you made your purchase through Lostcat website, we may be able to locate your order using your email address, name or shipping address.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
